Privacy Policy

Soda Laundry Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Physical address

  • Payment information (e.g., credit card details)

b. Non-Personal Information

  • Browser type

  • Device type

  • IP address

  • Usage data (e.g., pages visited, time spent on the site)

2. How We Use Your Information

  • Provide and manage our self-service laundromat and pickup/delivery services.

  • Process payments and manage accounts.

  • Respond to your inquiries and customer support requests.

  • Send service-related updates and promotional offers (if consented).

  • Analyze website usage to improve our services.

3. Sharing Your Information

We may share your information with:

  • Service providers: Companies that assist in payment processing, logistics, and IT support.

  • Legal obligations: Authorities if required by law or to protect our rights.

  • Consent-based sharing: Third parties with your explicit consent.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance website functionality.

  • Analyze usage patterns to improve user experience.

We also use the following tools for analytics and advertising purposes:

  • Google Analytics: Tracks and reports website traffic and user behavior to improve our services.

  • Facebook Pixel: Monitors the effectiveness of our Facebook ads by analyzing user actions on our website.

You can manage your cookie preferences through your browser settings. To opt out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

5. Advertising

We use Google Ads and Facebook Ads to promote our services. These platforms may collect data about your interactions with our ads and website to serve personalized advertisements. This data collection may involve cookies, pixel tags, and similar technologies.

For more information about how these platforms use your data, please refer to their respective privacy policies:

You can opt out of personalized advertising via the Google Ads Settings and Facebook Ad Preferences.

6. Messaging Terms & Conditions

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from Soda Laundry. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Soda Laundry. Soda Laundry reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Soda Laundry also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Soda Laundry again, just sign up as you did the first time and Soda Laundry will start sending messages to you again.

Info

For support regarding our services, email us at support@soda-laundry.ca or, if supported, text \"HELP\" to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from Soda Laundry, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply \"STOP\" from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at support@soda-laundry.ca. The duty to inform us based on the above events is a condition of using this service to receive messages.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes outlined in this policy.

  • Comply with legal and regulatory obligations.

8. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to:

  • Access and review your personal data.

  • Request corrections to your data.

  • Withdraw consent for certain uses of your data.

  • Request deletion of your personal information (subject to legal and contractual restrictions).

To exercise these rights, please contact us at dpo@soda-laundry.ca.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Soda Laundry Ltd
Email: dpo@soda-laundry.ca
Location: 713 Queen St West, M6J 1E6, Toronto, ON, Canada